At UrbanLayer Store, we’re committed to making your experience with our minimalist essentials as effortless as our designs. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing: We process all orders within 1-2 business days (excluding weekends and holidays).

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after dispatch
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after dispatch

Shipping Regions: We ship worldwide, excluding some remote areas and parts of Asia.

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal.

Our Return Policy

We want you to love your UrbanLayer purchase as much as we love creating our minimalist essentials. If you’re not completely satisfied, our straightforward returns process ensures your shopping experience remains effortless.

Important Note: For hygiene reasons, we cannot accept returns on Tank Tops & Camis unless they are defective or incorrect items.

Return Window: 15 days from the date you receive your order.

Return Conditions:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in their original packaging

How to Return or Exchange

Step 1: Initiate Your Request
Email us at [email protected] within 15 days of delivery with:

  • Your order number
  • Details of items you wish to return/exchange
  • Reason for return

Step 2: Wait for Approval
Our style-conscious support team will respond within 2 business days with return instructions.

Step 3: Package Your Items
Securely pack the items in their original packaging with all tags attached.

Step 4: Ship Your Return
Send your package to:

UrbanLayer Store Returns
3995 Preston Street
Caldwell, US 67022
We recommend using a trackable shipping service as you’re responsible for the package until it reaches us.

Return Shipping Costs

  • Our error (wrong or defective item): We cover return shipping costs
  • All other returns: Customer is responsible for return shipping

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds processed within 5-7 business days
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping fees are non-refundable

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchange Process

To exchange an item:

  1. Follow the same return process above
  2. Clearly state the item(s) you’d like to exchange for in your email
  3. Include any additional payment if the new item costs more

We’ll ship your new item once we receive the returned product.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear UrbanLayer Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Items to return/exchange:
- [Item Name] in [Size/Color]
- [Item Name] in [Size/Color]

Reason for return/exchange: [Please specify]

For exchanges, I would like:
- [New Item Name] in [Size/Color]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number - optional]

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.